Frequently asked questions

How does Email It In work?

You sign in with the storage account your files should go to (Google Drive, OneDrive, Dropbox, Box or Egnyte) and get a personal address ending in @emailitin.com.

Any attachment sent or forwarded to that address is filed into your storage within seconds.

Is there a free plan?

Yes. The free plan covers occasional use: up to 100 attachments a month, in emails up to 5 MB.

Premium removes those limits and adds routing rules, for $2.99 a month or $29.99 a year.

Where do my files end up?

In a folder called "Email It In" unless you choose another one. With Google Drive you can pick any folder in your Drive or in a shared drive. In Dropbox the folder is inside your Apps folder.

Can I file into Google Shared Drives?

Yes. When you choose a folder, open the "Shared drives" tab in the folder picker and pick a folder there. Attachments are then filed into that folder.

You need permission to add files to that shared drive.

Does Email It In work with Box?

Yes. Sign in with Box and your address is ready straight away. Attachments go to a folder called "Email It In" in your Box, unless you choose another one.

Can different emails go to different folders?

Yes, with routing rules (Premium). Each rule links a tag to a folder. Tag an email in either of two ways:

• Send it to your address with the tag added: you+invoices@emailitin.com (you-invoices@emailitin.com works too).
• Put the tag in square brackets in the subject: "[invoices] March statement".
• If the subject has a tag, the address tag is not checked.
• You can also have a folder made for each email subject.

What happens when I go over my limits?

The sender gets a "bounce" message saying which limit was reached, and the attachment is not filed. Premium removes the limits.

What do people use Email It In for?

Some common uses:

• Set your scanner or printer's "scan to email" to your address and scan straight into your storage.
• Auto-forward invoices and receipts from your inbox.
• BCC your address when you send attachments, to keep a copy in the cloud.
• Give clients, suppliers or family an address they can send files to.

Can you tell me when an attachment arrives?

Yes. You can have an email sent each time an attachment is filed, or have us call a web hook URL so your own systems can process it.

How web hooks work

I have accounts on more than one storage service. Do I pay for each?

No. Upgrade one account, then contact us and we will link your other accounts to the same plan.

Do you keep copies of my files?

No. We never keep the contents of your emails: attachments are held in a private temporary folder only while they upload to your storage, then deleted. We keep a log of file names and times so you can see your deliveries. See our privacy policy for details.

How do I cancel or change my payment card?

Sign in and open your account. You can cancel Premium or change your card there at any time.

I'm having problems signing in. What can I do?

Sometimes the connection between Email It In and your storage service needs resetting. Remove Email It In from the connected apps in your storage account's settings, then sign in to Email It In again. None of your settings are lost.

I can't see the files that were sent in. Where are they?

First check the storage service's website rather than a desktop app: if the files are there, the desktop app has not synced yet. Your delivery log, under your account, shows every file we filed and when.