Frequently asked questions
How does Email It In work?
You sign in with the storage account your files should go to (Google Drive, OneDrive, SharePoint, Dropbox, Box or Egnyte) and get a personal address ending in @emailitin.com.
Any attachment sent or forwarded to that address is filed into your storage within seconds.
Is there a free plan?
Yes. The free plan is for trying it out: up to 20 files a month (a file is one attachment), in emails up to 5 MB, into one folder.
Every paid plan takes large emails and adds routing rules. Personal (200 files a month) is $5 a month or $48 a year; Pro (2,000 files a month) is $15 a month or $150 a year; Business (20,000 files a month) is $49 a month or $490 a year. For more than 20,000 files a month, write to support@emailitin.com.
Where do my files end up?
In a folder called "Email It In" unless you choose another one. With Google Drive you can pick any folder in your Drive or in a shared drive. In Dropbox the folder is inside your Apps folder.
Does Email It In work with Box?
Yes. Sign in with Box and your address is ready straight away. Attachments go to a folder called "Email It In" in your Box, unless you choose another one.
Can different emails go to different folders?
Yes, with routing rules (on every paid plan). Each rule links a tag to a folder. Tag an email in either of two ways:
- Send it to your address with the tag added: you+invoices@emailitin.com (you-invoices@emailitin.com works too).
- Put the tag in square brackets in the subject: "[invoices] March statement".
- If the subject has a tag, the address tag is not checked.
- You can also have a folder made for each email subject.
What happens when I go over my limits?
The sender gets a "bounce" message saying which limit was reached, and the attachment is not filed. Each file counts for one month after it arrives, so mail is accepted again as older files stop counting. A larger plan raises the monthly limit; paid plans have no email size limit.
What do people use Email It In for?
Some common uses:
- Set your scanner or printer's "scan to email" to your address and scan straight into your storage.
- Auto-forward invoices and receipts from your inbox.
- BCC your address when you send attachments, to keep a copy in the cloud.
- Give clients, suppliers or family an address they can send files to.
How is Email It In different from Email to Dropbox or a Zapier workflow?
Dropbox's Email to Dropbox files into one folder in Dropbox, on paid Dropbox plans. A Zapier or n8n workflow needs access to your Gmail and only sees mail that arrives there. Email It In gives you a separate address that any sender, scanner or copier can use, never reads your inbox, and files into five storage services.
Can you tell me when an attachment arrives?
Yes. You can have an email sent each time an attachment is filed, or have us call a web hook URL so your own systems can process it.
Do you keep copies of my files?
No. We never keep the contents of your emails: attachments are held in a private temporary folder only while they upload to your storage, then deleted. We keep a log of file names and times so you can see your deliveries. See our privacy policy for details.
How do I change plan, cancel or change my payment card?
Sign in and open Billing in your account. You can switch plan, cancel or change your card there at any time.
I'm having problems signing in. What can I do?
Sometimes the connection between Email It In and your storage service needs resetting. Remove Email It In from the connected apps in your storage account's settings, then sign in to Email It In again. None of your settings are lost.
I can't see the files that were sent in. Where are they?
First check the storage service's website rather than a desktop app: if the files are there, the desktop app has not synced yet. Your delivery log, under your account, shows every file we filed and when.
Still stuck?
Email support@emailitin.com, or read our privacy policy.